shipping & returns

These Store Policies set forth and summarize certain information and policies regarding the sale and purchase of Hemp Healthy’ products through this website.  These Store Policies are part of and must be read in conjunction with our Term and Conditions and Privacy Policies.

PRODUCT AVAILABILITY; PRICES; ORDERS:  All purchases through our website are subject to product availability. We may limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, or jurisdiction.  Prices for our products are subject to change, at Hemp Healthy’s discretion. Unless otherwise indicated, prices displayed on our website are quoted in U.S. dollars and are exclusive of shipping charges. We do not charge, and you are solely responsible, for taxes and duties of any sort.  We reserve the right, in our sole discretion, to refuse orders. In addition, if we believe an order is false or fraudulent, we reserve the right to inform the relevant authorities.

PAYMENT METHODS. For online orders, we accept payment by PayPal. If a payment is not successfully settled, due to invalid payment method, declined credit, expiration, insufficient funds or otherwise, we reserve the right to cancel your order.  Orders are shipped only after receipt of full payment. For certain payment methods, you may be charged a processing fee, foreign exchange/translation fee (international orders) or other fees; you are solely responsible for the payment of any such fees. Hemp Healthy is not responsible for any charges, errors or losses that may result from any payment method used by you for the purchase of our products.

CREDIT CARD PROCESSING: Our credit card processing system runs through an international bank, which for the moment is a completely standard practice with American hemp companies. With the passage of the Industrial Hemp Banking Act of 2018, this would change.

In rare cases, your credit card company may charge a small international transaction fee and might flag your transaction as suspicious. If your card is declined, we suggest you call your credit card company and/or bank to clear the transaction and then place a new order.

COUPONS: Coupon codes, including the first order coupon code, ‘firsttime,’ cannot be combined with any other coupon code, or any other promotional or wholesale discount.

SHIPPING: We generally ship items within one or two business days of our receipt and acceptance of an order. If there is a delay affecting our ability to ship generally, we will attempt to conspicuously post that fact on this site.

We offer ground shipping service, which allows us to assist more consumers in a more reliable and economical manner as we grow broader in distribution. Packages generally take 7 days from placing an order to arrival at your door. If you have additional shipping questions, please contact us at info@thcphysicians.com.

When tracking your shipment, please allow for 6-8 business days for the tracking to update. 

At this time, we do not offer any expedited shipping options.

Unless otherwise expressly agreed in writing, TIME IS NOT OF THE ESSENCE, and any delivery date requested or provided is an estimate only. Hemp Healthy is not responsible for delays or for non-performance resulting from causes beyond its reasonable control, including without limitation laws, rules, regulations or acts of any government, embargoes, blockades, armed conflict, terrorism, labor disputes, delays of carriers or suppliers, shortages of material, accidents, fires, floods, weather conditions and any other acts of God.

Unless otherwise noted on this website, delivery of products is FCA (Incoterms (2010), the international rules for the interpretation of trade terms of the International Chamber of Commerce) Hemp Healthy’s facility where the products you order are located at the time of shipment. This means that you will be charged for the cost of shipping, and title and risk of loss will pass to you upon Hemp Healthy’s delivery of the products you order to the U.S. postal service or courier service.

LOST PACKAGES: If a package gets lost in transit (very rare, though it does happen), Hemp Healthy will not be responsible if the tracking information says the package was “delivered,”  which means U.S. Postal Service or the courier service successfully delivered the package to the specified address. If the tracking information says delivered, yet it’s lost anyway, we ask that you check with housemates or family to see if they received the package without telling the intended recipient. This scenario happens fairly often. 

PACKAGE SENT TO WRONG ADDRESS: If a package is sent to the wrong address, and the incorrect address was provided online by a customer, then the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has been returned to us. So please, when ordering, make sure your shipping address is accurate, as making any mistake could significantly delay the delivery.

When placing an order over the phone, we will read the delivery address (and other information you provide) aloud to help you be sure it is correct.

PRODUCT DEFECTS & DAMAGED PACKAGES: We allow three days from the date of delivery to notify us if there is any type of defect with a product or if the package it was in was damaged in transit. If we aren’t notified of defects or damages within the three-day window, it is understood that the package and products were in good condition upon delivery.

RETURNS/REFUNDS:

We understand that you may be unsatisfied with a product. Should you feel the need to do so, you have 30 days from the date of purchase to initiate the process. Please contact us at info@thcphysicians.com  and one of our Customer Care Representatives would be happy to assist you.

Limited to one return or exchange per customer. Only purchases up to $100.00 qualify for a refund. We do not take returns based on taste. We typically process approved return/refund requests within 1-2 business days. To be eligible for a return, you must ship back your product to us, with more than half of the original products' contents full, along with a written letter describing your issue. Customer pays for return shipping and handling. Return products should be shipped to:

Attn: Hemp Healthy returns
THC Physicians
4723 W. Atlantic Ave., Suite 11
Delray Beach, FL 33445

If your product was purchased through a Hemp Healthy distributor or retailer, you will need to go back to your original purchase location for any return or exchange.

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